Shipping & Returns
Survival Squadron
Refund, Return, and Shipping Policy
Last Updated: March 2026
1. General Terms
Survival Squadron reserves the right to update this policy at any time. Updated versions will take effect immediately once published. By using the services provided by Survival Squadron, buyers acknowledge and accept the terms outlined in this policy.
If a buyer does not agree with the policy, they are considered to have waived the use of Survival Squadron services.
For questions regarding this policy, please contact:
Email: survivalsquadronco@gmail.com
2. After-Sales Request Period
Buyers must submit any Return or Refund request within 25 days of the delivery date.
Requests submitted after this period may not be eligible for after-sales support, and Survival Squadron reserves the right to decline such requests.
3. Order Cancellation
Before Shipment
Buyers may cancel an order before it is shipped by contacting:
If Survival Squadron cannot fulfill an order within the stated processing time due to stock issues, supplier problems, or other limitations, the order may be canceled and refunded.
Orders That Cannot Be Cancelled After Payment
The following orders cannot be canceled once payment has been processed:
Print-on-Demand (POD) orders
Pre-order inventory products
Video or photo service orders
These products are prepared specifically for the buyer.
4. Refund and Return Conditions
Defective or Damaged Products
If a buyer receives a damaged or defective item, they must submit a refund or replacement request and provide clear photo or video evidence of the issue.
Survival Squadron will review the request within 3 business days.
If the claim is approved:
A prepaid return label will be provided if a return is required.
Refunds will be issued within 3 business days once the return shows as in transit using the provided label.
If no return is required, the refund will be issued within 3 business days.
If the buyer requests a replacement, Survival Squadron will ship the replacement within 5 business days, provided the item is in stock.
If the item is out of stock, Survival Squadron may issue a refund instead.
Non-Defective Returns (Remorse Returns)
Survival Squadron does not guarantee acceptance of returns for non-defective items.
If accepted, a restocking and repacking fee may apply. The total deduction will not exceed 35% of the total order value.
5. Refund Processing Times
Under approved circumstances:
Refunds will be processed within 3 business days
Redelivery or replacement shipments will be initiated within 5 business days
These timeframes apply once the refund or replacement request has been approved.
6. Evidence Requirements
Buyers submitting after-sales requests must provide evidence supporting their claim. This may include:
Photos of damaged or incorrect items
Videos demonstrating defects
Screenshots of complaints or disputes (including name, date, and content)
Tracking information screenshots
Survival Squadron reserves the right to determine whether the submitted evidence is sufficient.
Requests without adequate evidence may be rejected.
7. Shipping and Delivery Issues
Orders Returned During Transit
If a package is returned to Survival Squadron during transit and the buyer requests a refund, the refund will be processed within 3 business days of the request.
If the buyer requests redelivery, the replacement shipment will be initiated within 5 business days.
Orders Destroyed During Transit
If a shipment is destroyed during transit and the buyer can provide proof from the logistics provider (such as a tracking screenshot), Survival Squadron will:
Issue a refund within 3 business days, or
Ship a replacement within 5 business days
8. Shipping Delays
Orders may qualify as delayed if they remain in transit beyond the following timeframes:
United States: 45 days after shipment
Brazil: 110 days after shipment (due to customs clearance delays)
Special shipping lines: up to 100 days depending on carrier
Orders exceeding these timeframes may be eligible for dispute review.
Please note that delivery delays may occur due to customs inspections, logistics disruptions, or local postal handling.
9. Orders Marked as Delivered
If tracking information shows that an order has been delivered, Survival Squadron may not issue refunds or replacements.
If the buyer did not receive the package, they must provide a non-delivery certificate issued by the local post office with an official seal.
Local postal services may attempt delivery multiple times before returning packages to the post office for pickup.
Buyers are responsible for collecting packages if delivery attempts fail.
10. Incorrect or Missing Items
Survival Squadron maintains strict quality control before shipment.
If a buyer receives incorrect or missing items:
Incorrect product: full refund or replacement
Wrong color or size that does not affect function: refund or replacement may be offered
Missing parts that do not affect function: partial refund or replacement part
Missing parts affecting function: product replacement
Missing accessories: replacement accessories will be sent
11. Damaged Products
If products arrive damaged:
Severely damaged items: full refund or replacement
Partially damaged items: partial refund or replacement may be offered
Minor cosmetic issues such as slight wrinkles, small scratches, or loose threads may not qualify for refunds.
Damage to packaging alone may not qualify for refunds due to international shipping conditions.
12. Incorrect Shipping Information
Buyers are responsible for providing accurate shipping information.
If incorrect shipping information is provided:
Buyers must contact Survival Squadron immediately to request correction.
If the order has already shipped, the buyer must contact the logistics provider directly.
If a package is delivered to the wrong address due to incorrect information provided by the buyer, Survival Squadron cannot guarantee recovery of the shipment.
If the item is successfully returned in good condition, a refund may be issued within 3 business days, or redelivery may be arranged (additional shipping fees apply).
13. Tracking and Logistics Issues
Invalid Tracking Number
If Survival Squadron provides an incorrect tracking number and fails to provide a correct one within 4 business days, the buyer may request a refund.
No Tracking Updates
If tracking information does not update for more than 7 business days after label creation, the buyer may request a refund.
These conditions do not apply during:
holidays
extreme weather
global events (such as pandemics)
other abnormal circumstances
14. Shipping Method Limitations
Some shipping methods do not provide full tracking in certain regions.
Disputes may not be accepted for orders shipped using the following methods:
PostNL
Electric PostNL
Packet EUB
Packet Postal Route
Packet Postal
Packet Railway Economy
Remote areas may incur additional shipping fees.
15. Force Majeure
Survival Squadron is not responsible for shipping delays or damage caused by events outside our control, including but not limited to:
natural disasters
epidemics or pandemics
war or political conflicts
customs inspections
strikes
severe weather
In such cases, Survival Squadron will notify customers via email when possible.
16. Return Policy
Returns are accepted only to Survival Squadron warehouses located in China.
However, returns are not recommended due to high international shipping costs and long transit times (often up to 3 months).
If a buyer wishes to return a product:
Contact Survival Squadron by email.
Wait for return approval.
Ship the item within 10 days after approval.
17. Unacceptable Disputes
Survival Squadron may reject disputes including but not limited to:
Buyer dissatisfaction with the product
Claims that product descriptions are inaccurate
Unusual product odor
Buyer ordering the wrong product or SKU
Incorrect shipping address provided by the buyer
Product differences previously agreed upon
Deleted tracking information from logistics providers
Customs issues caused by failure to comply with local import requirements
18. Dispute Process
If a buyer is not satisfied with the resolution of an after-sales issue, they may open a dispute with Survival Squadron for further review.
Disputes cannot be opened once an order status has been closed.
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